Nexa Privacy Policy
Last Updated: Sep 17, 2025
Effective Date: Sep 17, 2025
Welcome to Nexa! We understand the importance of personal information protection and are committed to clearly explaining how we collect, use, store, and protect your information through this policy. Nexa (hereinafter referred to as "the Platform," "we," or "our") is a voice social application operated by Nexa Technology, providing various services including audio live streaming, interactive chats, and content sharing.
This Privacy Policy applies to information collected and processed through the Nexa application, official website, and related services (collectively referred to as "Services"). Please read and understand this policy carefully before using our Services. If you have any questions, please contact us using the details provided in Section 14 of this policy.
Important Note: This policy is effective as of September 17, 2025. If we make material changes to the policy, we will notify you through platform announcements, push notifications, or other prominent means.
To provide you with high-quality services, we may collect the following types of information:
2.1 Information You Provide Directly
● Account Information: When you register for a Nexa account, you may need to provide your phone number (if choosing phone registration), email address, username, password, and profile information (such as profile picture, gender, date of birth, etc.).
● Identity Verification Information: As required by laws and regulations or for your use of specific features (e.g., live streaming, withdrawals), we may collect real-name verification information, including your name, ID number.
● Contact Details: When you participate in activities, claim prizes, or when we need to contact you, we may collect your mailing address, phone number, etc.
● Payment Information: When you purchase virtual items (e.g., "Nexa Coins") or subscribe to services, we process payments through third-party payment processors (e.g., Apple Pay, Google Pay) and collect transaction records and billing information, but we do not directly collect or store your complete credit card information.
● Content Information: Voice content, text messages, images, videos, comments, and related metadata (e.g., time of posting, location tags, device information, etc.) generated when you use our Services.
2.2 Information Collected Automatically
● Device and Technical Information: Includes your IP address, device model, operating system version, unique device identifiers (e.g., IMEI, IDFA), browser type, mobile network information, list of installed applications, and log information generated during interactions with our Services.
● Usage Behavior Information: We record how you use our Services, such as your browsing history, search queries, click behavior, interaction partners, session duration, frequency of feature use, and error/crash reports.
● Location Information: With your explicit authorization, we may collect approximate or precise location information through your IP address, GPS, Wi-Fi, or cell tower signals to provide localized content recommendations or for security risk control. You can disable location services in your device settings.
● Cookies and Similar Technologies: We use cookies, pixel tags, and similar technologies to identify your device, remember your preferences, analyze traffic patterns, and deliver personalized advertising experiences. You can manage cookies through your browser settings.
2.3 Information Obtained from Third Parties
Third-Party Account Information: If you log in to Nexa using a social media account (e.g., Google, Facebook,Snapchat), we may obtain your basic profile information (e.g., profile picture, nickname, friend list, depending on your authorization settings) from these platforms.
We strictly comply with laws and regulations and use your information for the following purposes:
● Providing and Maintaining Services: To create and manage your account, provide customer support, process transactions, send important notices (e.g., service changes, security alerts), and enforce our Terms of Service.
● Optimizing and Personalizing Experience: To analyze user behavior to improve product features, optimize content distribution and recommendation algorithms (e.g., recommending voice rooms or users you may find interesting), and customize the interface.
● Communication and Marketing: To send you service-related announcements or, with your consent, product updates, marketing materials, and event information. You can unsubscribe from marketing communications at any time.
● Security and Compliance: For identity verification, account security protection, fraud detection, risk control, and investigating potential violations of our policies or the law. We also use information to comply with legal obligations (e.g., tax reporting, responding to law enforcement requests).
● Research and Development: We may de-identify and aggregate collected information for big data analysis, machine learning model training, and developing new services.
We understand the importance of your information and only share it under the following circumstances:
● Necessary Service Providers: We share necessary information with partners who provide services to us, including cloud storage (e.g., AWS,Qiniu,Netease), payment processing, data analytics, customer support, marketing push notifications, etc. These service providers can only process your information according to our instructions and contractual requirements.
● Legal and Compliance: To comply with applicable laws, regulations, judicial proceedings, government enforcement requests, or to protect the rights, property, and safety of Nexa, our users, or the public from harm, we may disclose necessary information.
● Business Transactions: If Nexa is involved in a merger, acquisition, asset sale, or bankruptcy reorganization, your information may be transferred as part of the transaction. We will ensure that the new controller continues to comply with this policy.
● Other Circumstances with Your Consent: Except for the above, we will share your information only with your prior explicit consent.
We do not sell your personal information to third parties for their independent marketing purposes.
Storage Location: Your personal information will be stored on cloud servers located in Germany.
Retention Period: We retain your information only for the period necessary to fulfill the purposes described in this policy. For example, account information is retained for the duration of your account; transaction records are kept for a certain number of years as required by financial regulations. When information is no longer needed, we will anonymize or securely delete it.
International Transfers: As we provide services globally, your information may be transferred to and processed in jurisdictions outside your country/region. We ensure that such transfers comply with applicable laws and safeguard your information through measures such as signing Standard Contractual Clauses.
You have the following rights regarding your personal information. You can exercise these rights by accessing your account settings or contacting customer service ([email protected]):
Access and Correction: You can view and update most of your account information.
Restriction and Objection: You can request to restrict or object to our processing of your personal information.
Data Portability: Where technically feasible, you can request a copy of the personal information you provided in a structured, commonly used, machine-readable format.
Withdrawal of Consent: For information processed based on consent, you can withdraw your consent at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal.
To request access to, correction of, or deletion for the personal information you have provided, please contact us at: [email protected]. We will process account deletion requests promptly upon receipt and will notify you of the outcome via email to the sender's address.
Please be aware that we may retain certain data to comply with legal obligations or to serve essential business purposes. This includes, but is not limited to: transaction records as required by tax law, information pertinent to active user dispute resolutions, and system logs crucial for our fraud detection mechanisms. All retained data is held strictly in accordance with the principle of minimum necessity and for predefined retention periods.
We have implemented a range of technical and administrative measures to protect your information against loss, misuse, unauthorized access, disclosure, and alteration. These measures include encrypted transmission (e.g., SSL), encrypted data storage, access controls, security audits, and regular security assessments.
However, please note that no method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Nexa Services are not directed at children under the age of 18. If we discover that we have collected personal information from a child under 18 without verification of parental consent, we will promptly delete such information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
For minors under the age of 18, we encourage them to use our services under the guidance of their parents or guardians, and advise guardians to pay close attention to the online activities of minors.
If you are a California resident, laws such as the California Consumer Privacy Act (CCPA) may grant you additional rights, for example:
● The right to know the categories and purposes of personal information we collect and disclose.
● The right to request deletion of personal information we have collected about you.
● The right to opt-out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising (cookie-based targeted advertising).
● The right not to be discriminated against for exercising your rights.
You can exercise your rights by contacting us using the details in Section 14 of this policy.
We and our partners use cookies, pixel tags, and local storage (collectively, "Cookies") to remember your preferences, analyze website traffic, deliver personalized content and services, and optimize advertising.
You can block or delete Cookies by adjusting your browser settings. However, please note that disabling Cookies may affect your use of some features of our Services.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When updated, we will revise the "Last Updated" date at the top and notify you through prominent means within the platform (e.g., pop-ups, notifications). We encourage you to review this policy periodically to stay informed.
Our Services may contain links to third-party websites, products, or services. This Privacy Policy applies only to information collected by Nexa and does not apply to any third party's content, privacy practices, or services. We recommend that you read the privacy policy of any third party before providing them with your personal information.
If you have any questions, comments, or complaints about this Privacy Policy or Nexa's information handling practices, or if you wish to exercise your privacy rights, please contact us using the following details:
E-mail: [email protected]
Company: HONG KONG TIME JUMP TECHNOLOGY GROUP LIMITED
Address: ROOM B3. 19/F, TUNG LEE COMMERClAL BUILDING, 91-97 JERVOIS STREET. SHEUNG WAN, HK